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Returns - Refund and Exchange

  • Updated

🎄Online Christmas Returns Policy

We are offering extended returns over the pre and post Christmas period. Any order purchased online between 13 November - 31 December can be returned until 31 January. Please note that all other standard terms & conditions still apply during this extended returns policy period. 

 

Returning items

  • We accept returns within 30 days of original purchase for all items other than bikes.
  • All items must be in new condition with original packaging.
  • Returns for all purchases require the original receipt.
  • Online purchases may be returned to any 99 Bikes store, or by following the online return instructions below.
  • In-store purchases can be taken back to your local 99 Bikes store.
  • For bikes we can offer a swap within 30 days if you're not completely satisfied with your new bike. For further details please see our Perfect Ride Guarantee

Refunds

  • Refunds are processed using the original payment method, except for cash which is refunded back via direct deposit.
  • Online refunds are processed within 3 business days of approval.
  • Refunds may take 3 business days after processing to appear back in your bank account or credit card.
  • In-store cash refunds are processed via direct deposit. Valid ID is required.

 

Online return instructions

To obtain a refund or exchange for an online order, follow the instructions below.

Step 1

Complete the Exchange & Return Form and include it when you return the items.

Step 2

Place your item(s) and completed form back in the original packaging and re­seal the packaging ready for shipping.

Step 3

Attach a new posting label and post the parcel at any registered post office.

Step 4

Forward the details of the courier service & tracking number of your online return along with any additional information to help@99bikes.com.au.

Step 5

Allow 3 business days to process the refund on receiving the goods. When processing an exchange, if the item you require is out of stock, a refund will be issued if a suitable alternative cannot be provided.

 

99 Bikes will not be held responsible if there is a delay in delivery. In the event that your product is lost in transit, 99 Bikes will not be held liable. Customers will be responsible for the return shipping and handling charge.