If you would like to raise a concern with any part of your experience with 99 Bikes Online purchase, please contact our customer service team.
For instore purchases, please contact the store manager at the specific 99 Bikes store.
- Please detail the circumstances that has led to your dissatisfaction and any information that would be relevant to follow up on your complaint (date, 99Bikes store, staff member, order number, etc).
- Provide details on the most suitable form/s of contact.
- Provide the outcome you are seeking to best resolve your complaint.
You will receive a response from us within 48 hours, acknowledging receipt of your complaint. We may request additional information before we can proceed with an investigation.
If you do not receive a reply within 48 hours, please call us, to ensure that there has not been an issue with your submission.
The details of your complaint will be shared with the 99Bikes team / department leader to investigate your complaint.
Due to staff members having rostered days off, please allow up to 72 hours to receive a response from the relevant 99Bikes team / department leader.
Our customer service or in store team will work with you and our 99 Bikes team to find a mutually beneficial resolution, as soon as possible.